FAQs

📦 Shipping & Order Care

At Rilura, every parcel begins as a promise — packed with care, handled with love, and delivered with transparency.
From preparation to your doorstep, our goal is to make your experience effortless, reliable, and kind.

🕒 Processing with Heart

Each order is prepared within 3–5 business days with thoughtful attention to detail.
Once dispatched, you’ll receive a confirmation email with your tracking link — so you can follow your package’s journey from our hands to yours.

🚚 Estimated Delivery Times

United States

  • Shipped via USPS or FedEx

  • Estimated delivery: 15–20 business days

International Orders

  • Average delivery: 15–30 business days (depending on your region and fulfillment center)

Please note: Transit times can vary due to customs clearance, local holidays, or high seasonal demand.

⏳ Possible Delays

While we strive for consistency, life (and logistics) can sometimes surprise us.
Your order may experience slight delays in cases such as:

  • Customs inspections or import hold-ups

  • Severe weather conditions

  • National holidays or global demand surges

  • Supply chain disruptions

Your patience and kindness during these moments truly mean the world to us.

🔍 Tracking & Transparency

Every Rilura order includes real-time tracking.
As soon as your order ships, you’ll receive an email with your tracking number.
You can also check updates anytime on our [Track Your Order] page.

❌ Order Changes & Cancellations

Changed your mind or made a typo? No worries — you can cancel or update your order within 24 hours of purchase.

Simply email us at rilura@gmail.com
with the subject line “Cancel My Order” or “Address Update.”

Once your parcel is shipped, changes unfortunately can’t be made.

🚚 Delivery Attempts

Our delivery partners will make up to two delivery attempts.
If delivery isn’t successful, your order may return to us — so we recommend tracking your shipment closely to ensure smooth delivery.

📸 Damaged or Defective Orders

If your order arrives damaged, please don’t worry — we’ll make it right.
Send us an email with:

  • Your order number

  • A clear photo of the damaged or defective item

After verification, a replacement will be sent immediately — at no cost to you.

💬 We’re Here for You

Our support team is available 7 days a week and usually responds within 24 hours.
Reach out anytime at rilura@gmail.com — we’re always happy to help.

💛 Our Promise

Every package from Rilura carries more than a product — it carries our heart.
Thank you for trusting us to deliver with integrity, compassion, and care.
Together, we’re creating a world where kindness travels farther than any parcel ever could. 🌿